Service Management: Operations, Strategy, Information Technology, 10e (Connect) Course_BMGT493 This practical book covers the

This practical book covers the must-have conversations from daily feedback to annual pay reviews

in combination with digital marketing tools

ISBN: 9781760420642

real-world cases illustrate companies identifying and solving key business challenges using IS and technologies

Service Management: Operations, Strategy, Information Technology, 10e (Connect) Course_BMGT493 This practical book covers theOverview: Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID 19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global